Build Your Career at Amplified
Are you ready to make a move?
At Amplified, we do things differently… seriously.
Protecting other people’s assets isn’t something to be taken lightly. It requires exacting attention to detail and a serious think-on-your-feet ability. Yet, in an industry that sees rapid employee turnover, we have people that have been with our company not for years, but decades.
Why, you may ask? Good question.
We don’t just say that we value our employees, we show it: by creating a culture of respect where everyone’s voice is heard and a stellar performance is rewarded; by offering competitive compensation and benefits, and an in-house training program that fosters promotions from within.
At Amplified, you matter. Feeling stressed? Take a timeout in the quiet room. Feeling sluggish? Fuel up with an espresso. Feeling the need to get up and move around? Grab a game of shuffleboard in the lounge.
For more information about available positions, or to apply for a position, please email us at careers@amplifiedinsurance.com. Please attach your resume and a cover letter if you’re applying for a position.
Amplified is an Equal Opportunity Employer committed to a diverse workplace.
Available Positions:
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Support Specialist- Client Care Team
We are looking for a proven “rock star” to join our team in a Support Specialist role on our Client Care Team. This isn’t just another job, it’s an opportunity to join a company that truly values its employees by building an intentional culture of respect where everyone’s voice is heard, and stellar performance is rewarded by offering competitive compensation, a comprehensive package of benefits, and an in-house training program that fosters promotions from within.
The Support Specialist – Client Care Team supports our clients and internal team members in property and casualty insurance, such as acting as a liaison between property and casualty insurance carriers and clients to provide customer service and troubleshoot issues as needed.
The Support Specialist is responsible for providing seamless administrative support to ensure prompt, high quality client service. Our ideal candidate is someone who has related customer service experience, who can work effectively in a team environment and strives for continuous improvement. Prior Property and Casualty industry experience is a plus.
Job Duties
- Responsible to ensure that the Customer Experience for each account meets the satisfaction of each client and the standards of Amplified
- Issues binders and certificates
- Invoices agency billed policies and subsequent transactions
- Processes registry work for addition or change of vehicle
- Obtains loss runs, policies, endorsement, billing summaries etc. from carriers
- Prepares finance agreement set-up, cancellations, reinstatement’s, etc.
- Finalizes policies in Agency Management System
- Billing questions including cancellations and reinstatement’s
- General administrative duties (e.g. filing, photocopying)
- Prepares new business and client proposals as determined by sales team and management
- Provides exemplary and responsive service to team members, clients and their employees
- Works with carriers to resolve issues and questions on behalf of clients
- Reports client issues to management to define resolution strategy
- Maintains daily record of account activity in CRM
- All other duties, as assigned
Required Education, Training, Knowledge and Experience
- Customer service, administrative support or some related work experience preferred
Core Skills, Competencies, and Characteristics
- Effective verbal and written communication skills
- Excellent interpersonal skills to work effectively with a variety of individuals and personalities in a positive and professional manner
- Maintains a high level of confidentiality
- Excellent organizational skills
- Required to multi-task and manage multiple projects simultaneously
- Has a sense of urgency and pace to complete assignments and projects timely
- Flexibility to manage changing team priorities and responsibilities seamlessly
- Effectively works independently on a broad variety of projects and in team environments
- Exercises effective judgment, sensitivity, creativity to changing needs and situations
- Establishes and maintains positive work relationships with co-workers, clients, and carriers
- Effective problem solving skills in a fast-paced environment
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Employee Benefits Support Specialist
Job Summary
The Employee Benefits Support Specialist acts as a support function within our Employee Benefits Team. This includes assisting our Account Executives with servicing clients at the time of new business placement, during the benefit renewal/open enrollment period as well as throughout the year to ensure a high level of client retention and satisfaction. The Employee Benefits Support Specialist will act as a key contact to respond to general benefit, enrollment, billing, coverage questions, etc. and will continuously seek to develop strong relationships with our clients and our internal team.
Job Duties
- Provides a high level of support to Employee Benefit Account Executive’s (AEs) in servicing and managing assigned client base for benefit renewals/open enrollment and ongoing client management.
- Responds to and troubleshoots client questions around enrollment, new hires/terminations, billing, systems, ID cards, insurance coverage, etc.
- Escalates questions and issues that require a higher level of troubleshooting or expertise to AE’s.
- Assists AE’s and producers with disseminating benefit information and/or marketing kits to potential and existing group clients.
- May assist AE’s with gathering census information, preparing quotes and proposals
- May help schedule and confirm client appointments.
- Continually strives to build and maintain strong relationships with clients and all internal team members.
- Updates and maintains client data systems e.g. CRM.
- May participate in coordinating benefit website with AE’s and Technology Specialist.
- Learns and maintains a high level of knowledge around the renewal/open enrollment process as well as benefit insurance coverage areas (health, dental, vision, disability, etc.).
- Participates in seminars and other training opportunities for knowledge and skill development which may include obtaining or maintaining required licenses.
- Performs other duties as requested by the AE’s, producers or team members.
Required Education, Training, Knowledge and Experience
- A bachelor’s degree and/or equivalent. Additional work experience maybe substituted for degree.
- 0-2 years of related customer facing experience; related benefits, health insurance, human resource experience a bonus.
- Consideration will also be given to candidates who have a high desire to work in employee benefits, human resources and in a client facing role.
- A good understanding of the value, both financially and culturally, of a strong “employee benefits” package.
- Computer and internet savvy and experience with adapting to new technologies and software applications, such as CRM, benefit portals, websites and data management systems.
- Strong working knowledge of all MS Office tools.
Core Skills, Competencies, and Characteristics
- Is agile and can effectively manage changing priorities.
- Detailed oriented.
- A self-starter and eager to “learn the ropes”.
- Is relationship and client-centric and has demonstrated the ability to build trust with others.
- Maintains a sense of urgency and pace in performing work duties.
- Can absorb information across a broad area.
- Strong in both verbal and written communications.
Work Environment
- General office environment in which work is usually performed in a sitting position.
- May require stooping, kneeling, reaching, lifting and carrying during the course of the work shift.
- May be required to lift heavy objects up to 20 lbs.
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