The Support Specialist is responsible for providing seamless administrative support to ensure prompt, high quality client service. Our ideal candidate is someone who has related customer service experience, who can work effectively in a team environment and strives for continuous improvement. Prior Property and Casualty industry experience is a plus.

Job Duties

• Responsible to ensure that the Customer Experience for each account meets the satisfaction of each client and the standards of Amplified
• Issues binders and certificates
• Invoices agency billed policies and subsequent transactions
• Processes registry work for addition or change of vehicle
• Obtains loss runs, policies, endorsement, billing summaries etc. from carriers
• Prepares finance agreement set-up, cancellations, reinstatement’s, etc.
• Finalizes policies in Agency Management System
• Billing questions including cancellations and reinstatement’s
• General administrative duties (e.g. filing, photocopying)
• Prepares new business and client proposals as determined by sales team and management
• Provides exemplary and responsive service to team members, clients and their employees
• Works with carriers to resolve issues and questions on behalf of clients
• Reports client issues to management to define resolution strategy
• Maintains daily record of account activity in CRM
• All other duties, as assigned

Required Education, Training, Knowledge and Experience

• Customer service, administrative support or some related work experience preferred

Core Skills, Competencies, and Characteristics

• Effective verbal and written communication skills
• Excellent interpersonal skills to work effectively with a variety of individuals and personalities in a positive and professional manner
• Maintains a high level of confidentiality
• Excellent organizational skills
• Required to multi-task and manage multiple projects simultaneously
• Has a sense of urgency and pace to complete assignments and projects timely
• Flexibility to manage changing team priorities and responsibilities seamlessly
• Effectively works independently on a broad variety of projects and in team environments
• Exercises effective judgment, sensitivity, creativity to changing needs and situations
• Establishes and maintains positive work relationships with co-workers, clients, and carriers
• Effective problem solving skills in a fast-paced environment